Shipping policy

We ship all Sablétoiles orders exclusively with DHL Express, ensuring fast, secure, and reliable delivery worldwide.
Every order is handled with care and packaged to protect each garment during transit.

1. Shipping Costs

We offer free worldwide shipping on all orders.
No minimum purchase.
No hidden fees.

2. Shipping Method

All orders are shipped with:

DHL Express (Tracked Delivery)
– Full door-to-door tracking
– Signature on delivery may be required
– High reliability and shorter transit times

We do not offer standard postal services or economy shipping.

For orders outside the European Union, customs duties, import taxes, and clearance fees may apply depending on the destination country.

3. Dispatch Times

Orders are prepared and dispatched within 1–3 business days, unless otherwise noted (e.g., preorder, made-to-order items).

During peak periods or collection launches, dispatch time may extend slightly.

4. Delivery Times

Approximate transit times:

European Union: 1–4 business days
United Kingdom: 1–5 business days
Middle East (UAE, KSA, Qatar): 2–5 business days
United States & Canada: 2–7 business days
Rest of World: 3–10 business days

Delivery times may vary based on customs processing, local conditions, or courier constraints.

5. Customs, Duties & Taxes (International Orders)

For orders outside the European Union, customs duties, import taxes, and clearance fees may apply depending on the destination country.

These charges:

are not included in the product price,
are not controlled by Sablétoiles,
and are the responsibility of the customer.

DHL may contact customers directly for payment of duties prior to delivery.

6. Delivery Address Requirements

We ship to residential and business addresses.
We do not ship to P.O. Boxes or military addresses.
The customer is responsible for providing a complete and accurate delivery address.
Failed deliveries due to incorrect address information will result in reshipment charges borne by the customer.

7. Lost, Delayed, or Stolen Packages

Once the order is shipped and tracking becomes active, responsibility for delivery transfers fully to DHL Express and the customer.

If a parcel is:

delayed,
lost,
damaged,
or stolen after delivery confirmation,

the customer is responsible for contacting DHL Express directly to open a trace, inquiry, or claim.

Sablétoiles is not liable for courier-related issues and cannot intervene, influence courier investigations, or provide compensation for delays, loss, damage, or theft once the parcel is in the custody of DHL.